Archive for May, 2019

• Three Tips for Writing a Phone Survey

  • May 27th, 2019
  • Posted in Phone Survey
  • Tags: Customer feedback, phone survey

  How effective was your teams last phone survey? While phone surveys can be a critical part of helping your team gather information and become more successful, if not written well, they can be more of a time waster than an… Read More

• 3 Tips for Successful Email Customer Service

  • May 20th, 2019
  • Posted in Customer Relationship Management
  • Tags: customer relationship management, customer service, email customer service

  There are many different ways to deliver customer service, depending on the needs of your business. And while a call center is a great tool for reaching customers, there are many people who prefer to communicate by email. You can… Read More

• The Benefits Of Appointment Scheduling Services

  • May 13th, 2019
  • Posted in Business Management
  • Tags: appointment scheduling, Appointment Scheduling Services

  You can be very busy running your business, and it can be difficult to keep track of everything. But a call center, like TeleRep, can offer several advantages with online appointment scheduling services that will give your company an edge… Read More

• Three Reasons Your Business Needs a Virtual Call Center

  • May 6th, 2019
  • Posted in Virtual Call Center
  • Tags: virtual call center, virtual receptionist

  If you have been shopping different call center options for your business, then you have probably heard of the virtual call center. But what is it exactly? And how can you know if it will be the right fit for… Read More