If you have been thinking about what features to add to your call center services, then maybe you have been hesitant about call recording. Perhaps you are afraid that the privacy concerns that are associated with recording calls will turn… Read More
Archive for March, 2019
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Direct Mail Advertising: The Pros and The Cons
Whether it is through sales letters, brochures, order forms or prepaid envelopes, direct mail advertising is anything that you can send to potential customers on behalf of your company. But, these days you may be wondering how effective direct mail… Read More
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The Benefits of Inbound and Outbound Customer Service
As you probably know, a call center can provide a number of services. Two of the most common functions of a typical call center is to accept incoming calls and make outgoing ones. These services, known as inbound and outbound… Read More
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Steps to Successful Cold Calling
Cold calling can be a challenging and stress-inducing process. Venturing into the unknown of trying to promote a product or service to a stranger often is because you expect that they won’t be happy to have their day interrupted by… Read More