Archive for December, 2018

• Why You Should Invest In Tech Support For Your Business

  • December 21st, 2018
  • Posted in Skilled Agents
  • Tags: customer, product development, tech support

  When you’re looking for ways to improve your business for 2019, a tech support team should be at the top of your list. While many view support teams as difficult to staff, expensive, and ineffective, the truth is somewhat different…. Read More

• 5 Myths Surrounding Law Firm Call Centers

  • December 14th, 2018
  • Posted in inbound call centers
  • Tags: call centers, inbound call center, legal call center

  Law firms require a dedicated, hardworking staff to handle sensitive legal matters in a professional manner. For this reason, you may not think of a call center as conducive to a law firm environment. However, law firm call centers can… Read More

• How a Marketing Survey Can Help Your Business in 2019

  • December 14th, 2018
  • Posted in Customer Feedback
  • Tags: Customers, Marketing, survey

  It’s likely that your business had entered the new year thinking of all the ways you grew and struggled throughout the last year. A thoughtful review is one of the keys to ensuring that you can build and develop your… Read More

• Help Desks: What You Need to Know

  • December 7th, 2018
  • Posted in telecommunication
  • Tags: answering services, Call Center, help desk

  There are a variety of different answering services available to businesses. It can be confusing to differentiate between the services because the terms are sometimes used interchangeably. However, a help desk is different from a typical call center or virtual… Read More