Working in a call center can be a rewarding and fun position. You have the opportunity to speak with many kinds of people and help them with their concerns and answer their questions. Like every other career, call center representatives… Read More
Archive for August, 2018
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What You Need to Know Before Hiring a Virtual Receptionist
When you are looking for telephone services for your business, there are a variety of options available to you. One of those is a virtual receptionist, who can really help take on a lot of daily tasks you may need… Read More
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5 Tips for Handling Angry Customers Over the Phone
When you work at a call center or answering service, your job is to answer the phone and talk to people all day long. Because of this, you are bound to come across a few angry customers that have an… Read More
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How to Provide the Best Customer Service
One of the most important parts for any business to focus on is their relationship with their customers. Your customers are everything to you, and you cannot possibly succeed without them. The best way to pull in customers and keep… Read More
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Call Center vs. Answering Service: Which do You Need for Your Business?
While some people may use call center and answering service interchangeably, there are actually two separate things. If you are looking for a telephone service for your business, it is important to know which one you need. Here are the… Read More