Archive for July, 2018

• 5 Professional Phone Etiquette Tips

  • July 30th, 2018
  • Posted in telecommunication
  • Tags: Call Center, customer service, professionalism

  When you are working for a call center or answering service, it is important that you remain professional even though you aren’t face to face with customers and clients. It’s not always easy to portray professionalism over the phone because… Read More

• 4 Benefits of an Answering Service for Your Law Firm

  • July 20th, 2018
  • Posted in Business Management
  • Tags: Answering Service, call centers, customer satisfaction

  One of the most important elements of an attorney’s job is communication. They must stay in touch with their clients on a regular basis in order to prepare the best possible cases. However, there isn’t always time to be on… Read More

• 4 Reasons to Invest in a Call Center for Your Medical Office

  • July 13th, 2018
  • Posted in inbound call centers
  • Tags: Answering Service, appointment scheduling, Call Center

  As your practice grows and expands, you may notice that the amount of phone calls you get on a daily basis is increasing as well. This can be very time consuming and may be overwhelming for the current staff that… Read More

• Inbound vs. Outbound Call Centers: What’s The Difference?

  • July 9th, 2018
  • Posted in inbound & outbound customer service
  • Tags: customer satisfaction, inbound call centers, outbound call centers

  All employees working in sales or marketing should have the basic knowledge on what types of customers are calling their phones day in and out. As good as your employees may be at selling your products, some don’t know the… Read More