With new technology and computers, customer service goes beyond face-to-face and over the phone contact. Now, you must know how to provide professionalism and customer service via email as well. Emailing is still fairly new, but it is becoming one… Read More
Archive for March, 2018
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4 Ways to Provide Exceptional Customer Service
Providing exceptional customer service is not easy, but it is a great way to distinguish your business from other competitors. While consumers might not remember average customer service interactions, they will always remember positive or negative ones. How can you… Read More
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Tips For Dealing With Angry Customers
When talking to different types of people all day, you are bound to come across some customers that aren’t so happy. Part of your job at a call center is addressing any problems that a customer may have. Sometimes, they… Read More
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What’s The Difference Between An Answering Service And A Call Center?
A lot of times, we use the terms answering service and call center interchangeably. They do essentially appear to be the same. When you look at both of them, they are similarly filled with operators, phones, and computers. While both… Read More
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Why Your Business Needs An IT Help Desk Service
When running a business, people are expecting you to do so many things at once and it can be hard to keep up. That is why it is important to hire the help that you need to ensure that your… Read More