For the unfamiliar, cold-calling can be a terrifying situation. You’re intentionally throwing yourself into an unknown, which is inherently scary. In reality, there are plenty of ways to navigate this call to make it feel as smooth as possible. The… Read More
Archive for December, 2017
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How to Provide Expert Customer Service
Providing excellent customer service is key to retaining customers and demonstrating the professional and caring culture of your company. It’s the job of customer service professionals to be the faces and voices of the company. They’re called representatives because they… Read More
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Call Center Etiquette 101
Working in a call center is unique since you are on the front line of customer service, but don’t ever work with customers face to face. Maintaining positive and productive interactions with customers is of the utmost importance, and every… Read More
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3 Ways to Handle a Disgruntled Customer
Unfortunately, disgruntled customers are a fact of life when you work in the customer service field. While it’s easy to get frustrated or upset when the customer on the other end of the phone is upset with you, keeping a… Read More