If you have a successful company, it means you probably have a successful customer service operation as well. It’s what takes a company from being good to great. If you’re doing it the right way, your customer service should have… Read More
Archive for October, 2017
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The KPI Statistics To Know
Call centers are a great way to make your business more effective. When you invest in a call center, it’s important to measure how successful it is, and if it’s been worthy of the cost. By tracking key performance indicators… Read More
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Best Ways To Gain Customer Feedback
Understanding your customers is one of the most important aspects of any business model. You have to keep yourself updated with the way your consumer thinks. Understanding customer feedback gives you the best insight into how you should shape your… Read More
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How To Talk With Disgruntled Customers
The disgruntled customer. The angry customer. The aggressive customer. There are plenty of different ways you can describe someone who’s upset because of a bad experience, but you can flip the script. You may not think about it as someone… Read More