Archive for June, 2017

• 4 Tips For Starting A Virtual Call Center

  • June 30th, 2017
  • Posted in Modern Call Center
  • Tags: customer service, software, virtual call center

  Are you planning on starting a virtual call center for your business? If you are, congrats! You are making a fantastic business decision that will only help grow your business. If you want your business to stay current with all… Read More

• Online Surveys or Phone Surveys

  • June 23rd, 2017
  • Posted in Customer Feedback
  • Tags: feedback, online survey, phone survey

  People have been asking this question for several years now. What type of survey is the best for my business? Two of the most common ways of surveying people nowadays is by phone and online. Businesses are always unsure which… Read More

• Tips To Improve Your Answering Service

  • June 16th, 2017
  • Posted in Uncategorized
  • Tags: Answering Service, Call Center, custom greeting

  Do you think your answering service could use some help? An answering service can be an extremely useful asset to any business. However, this is only the case when interactions go smoothly between the answering service agents and the callers…. Read More

• The Disadvantages of Direct Mail Advertising

  • June 9th, 2017
  • Posted in direct mail advertising
  • Tags: direct-mail, mail, mail-advertising

  Before TV, the radio, and the internet, direct mail advertising ruled the marketing world. It was the only way for customers to find out about promotional offers and maintain inventory lists so that they could browse your selection of goods…. Read More

• The Importance of Good Customer Service in Call Centers

  • June 2nd, 2017
  • Posted in Customer Relationship Management
  • Tags: business call centers, call centers, customer service

  The Importance of Good Customer Service in Call Centers Everyone has been a victim of bad customer service at some point in their life. It is extremely frustrating when you dial the number for a call center and are placed… Read More