Archive for May, 2017

• 3 Benefits of Using Live Chat as Part of Your Customer Service Experience

  • May 26th, 2017
  • Posted in customer support, Skilled Agents
  • Tags: customer satisfaction, live chat, live support service

  Today’s consumers are looking online for services more and more.  When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.

• Why It May Be Time to Hire a Virtual Receptionist

  • May 19th, 2017
  • Posted in Virtual Call Center
  • Tags: 24/7 service, Answering Service, virtual receptionist

  Efficiency is a watchword in the business world today. Companies are constantly seeking to decrease costs while increasing the efficiency of their business. For some companies, subcontracting to virtual staff can help lower costs as they work from other locations…. Read More

• 3 Reasons Why Live Answering is Better than an Automated Service

  • May 12th, 2017
  • Posted in customer support, inbound & outbound customer service
  • Tags: automated service, great customer service, live answering service

  An automated service is so old fashioned. Pressing number after number in the hopes of speaking with an employee can be extremely frustrating. Sometimes, you even need to leave a voicemail and have to wait to be called back. People… Read More

• Why an Answering Service Makes Sense for Real Estate Agents

  • May 5th, 2017
  • Posted in inbound & outbound customer service, inbound call centers
  • Tags: Answering Service, customer satisfaction, real estate agents

  Real estate agents are incredibly busy between showings, stagings, and marketing. In a booming real estate market, it’s important to set yourself out from other real estate agents in the area. The best way to increase your business and customer… Read More