Archive for February, 2017

• 4 Benefits of Phone Surveys for Business

  • February 24th, 2017
  • Posted in Phone Survey
  • Tags: Call Center Services, customer service, phone surveys

  Phone surveys are a phenomenal tool that many businesses don’t bother using. However, they are one of the best ways to touch base with your customers and see what their satisfaction level is, hear more about their motivations, and see… Read More

• The Most Essential Medical Call Center Services

  • February 17th, 2017
  • Posted in Business Management, Customer Feedback, Customer Relationship Management, inbound call centers, Modern Call Center, Skilled Agents
  • Tags: Answering Service, Appointment Scheduling Services, medical call center

  Medical call centers are playing a very important role in the healthcare system at the moment. They give patients and caregivers all over the country access to professional, personal care at any time of the day. If you employ a… Read More

• Call Center KPIs That Are Important to Track

  • February 10th, 2017
  • Posted in customer support
  • Tags: Call Center, customer service, KPIs, tracking performance

  When you employ a call center for your business, it’s important to have a way to measure its performance. By tracking key performance indicators (KPIs), you can determine the ways in which your call center is succeeding and where they… Read More

• How Can a Towing Company Benefit from an Answering Service?

  • February 3rd, 2017
  • Posted in inbound & outbound customer service, Modern Call Center
  • Tags: 24/7 answering services, Answering Service, towing, towing company

  Running your towing company is a full-time job, and an answering service can help keep it that way by allowing you to focus on running your business and providing you with around-the-clock customer service. Many leading towing companies use answering… Read More