Archive for December, 2016

• Your Work/Life Balance and Answering Services

  • December 21st, 2016
  • Posted in American Call Center, inbound call centers, Modern Call Center, Skilled Agents
  • Tags: benefits of an answering service, inbound call center, Small Business

  Anyone involved in business can tell you that a missed call can mean a missed opportunity for a sale. Studies have shown that 82% of callers will hang up if they get a voicemail prompt from a business they are… Read More

• Why Employ a Virtual Receptionist Service?

  • December 15th, 2016
  • Posted in American Call Center, Customer Relationship Management, inbound call centers, Modern Call Center, Virtual Call Center
  • Tags: Answering Service, Call Center, virtual receptionist

  Answering services and call centers make so much sense for many different businesses. Thanks to these services, even small businesses can gain access to professional quality support. One of the easiest ways to employ an answering service for your business… Read More

• How to Be the Best Answering Service Representative

  • December 7th, 2016
  • Posted in Customer Relationship Management, customer support, Modern Call Center, Skilled Agents
  • Tags: answering service representative, call center representatives, call center tips

  The answering service representative is one of the unsung heroes of today. When a customer calls and has a consistently great experience, it can really do wonders for a company’s reputation. Learning how to field phone calls well is a… Read More