Archive for July, 2016

• Call Center Metrics to Keep In Mind

  • July 29th, 2016
  • Posted in Best In Class Inbound Call Center
  • Tags: best in class call center, call center metrics, modern call center

  We truly do live in the age of information overload, which can make cutting through the wealth of data to get at what actually matters seem almost impossible. Effective call centers have learned to keep on top of the call… Read More

• So Many Call Center Services!

  • July 22nd, 2016
  • Posted in American Call Center
  • Tags: Call Center Services, dealer locator services, dispatch services, modern call center

  You might have noticed that on this blog we tend to talk about a few specific services we offer. We’ve recently touched on satisfaction surveys, data entry, holiday services, and the general advantages of hiring an outsourced call center. But… Read More

• Tips for Help Desk Representatives

  • July 14th, 2016
  • Posted in Uncategorized
  • Tags: help desk, help desk operator, help desk tips

  Tackling a more technical side of customer service can be difficult from time to time. When customers require a more specific solution to their tech challenge, it is definitely worthwhile to be able to present them with that solution effectively…. Read More

• Five Reasons to Add Live Chat to Your Call Service Package

  • July 8th, 2016
  • Posted in Modern Call Center
  • Tags: live chat, modern call center

  One of the biggest frustrations customers face when shopping online and contacting businesses online is trying to find someone who can answer their questions immediately and accurately. One of the biggest and smartest trends in online business today is live… Read More