Customer service is no walk in the park. It’s actually one of the most difficult industries to work in, day in and day out, while holding onto at least a little bit of sanity. We get it — we’ve been… Read More
Archive for April, 2016
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Building an Environmentally Friendly Call Center
Tomorrow, April 22nd, is the 46th annual Earth Day. Each year since 1970, Earth Day has given Americans a day to stop and figure out ways they can reduce their environmental impact and find some ways to help out our… Read More
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Common Call Center Metrics Mistakes: Part 2
Last week on our blog, we talked about a couple call center metrics that typically get measured or interpreted incorrectly. This week we’re back to finish up that list, so your call center can be on the road to success… Read More
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Common Call Center Metrics Mistakes: Part 1
We know that call center metrics aren’t everything, but they are still something. Call center metrics provide an empirical report on the success of your call center, and tell you ways you’re succeeding and ways you can improve. However, there… Read More
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Tips to Improve Customer Support at Your Call Center
Customer satisfaction is a large part of what separates successful companies from unsuccessful ones. This is why it is of the utmost importance to improve customer support by personalizing on-the-phone customer care. The internet has revolutionized customer interaction. People expect… Read More