Archive for March, 2016

• Spring Cleaning to Improve Your Call Center

  • March 24th, 2016
  • Posted in Business Management, Modern Call Center

  Spring has sprung and that means it’s time reorganize and get started on new projects. If you’re looking to improve your call center and make it more efficient, spring cleaning can be a great place to start. Here are some… Read More

• 5 Ways to Make Your Call Center Agents Happier

  • March 17th, 2016
  • Posted in Skilled Agents
  • Tags: call center agents, call center performance

  The morale of your call center agents can be a key indication of the successes and flaws in the way your business operates. Happy agents, who enjoy being at work, are a sign of a healthy corporate culture primed for… Read More

• Call Center Metrics Aren’t Everything

  • March 8th, 2016
  • Posted in customer support
  • Tags: call center metrics, customer service

  When you’re talking about an inbound call center or answering service, a term that gets thrown around a lot is “metrics.” We’re not talking about meters and liters, we’re talking about things like first call resolution, average handling time, and… Read More

• Increasing Profit Margins with an Outsourced Call Center

  • March 2nd, 2016
  • Posted in inbound call centers
  • Tags: inbound call center, TeleRep

  No matter your industry or your service, your in-house employees are trained and specialized in your specific area. In the same vein, at TeleRep, our agents are trained and specialized in our specific area — receiving inbound calls. Just as… Read More