Archive for February, 2016

• The Changing Role of the Phone Call in Customer Service

  • February 23rd, 2016
  • Posted in Modern Call Center
  • Tags: customer service, live answering services, role of the phone

  For years upon years upon years, the primary way of contacting a business was through a phone call. Once email, text, social media, and live chatting over the Internet started to emerge, those media began taking some of that foothold… Read More

• TeleRep as Your Emergency Response Service

  • February 17th, 2016
  • Posted in Emergency Response
  • Tags: 24/7 live answering services, emergency services, TeleRep

  Emergencies can happen at any time, and at any place. When they do, it’s crucial that they be responded to immediately — they are emergencies after all. Whether you’re a business that handles emergencies, or just a business who is… Read More

• 4 Tricks to Improve Your Call Center Performance

  • February 10th, 2016
  • Posted in Modern Call Center
  • Tags: Call Center, customer service, TeleRep

  Is your call center performance feeling a little lackluster lately? It might be the winter blues dragging everyone down, or it might just be that your call center hasn’t been optimized for efficiency and productivity. Well the winter blues will… Read More

• Three Reasons You Can’t Leave Customers On Hold

  • February 3rd, 2016
  • Posted in Customer Relationship Management
  • Tags: Call Center Services, Customer Care Services, customer service, live answering service, TeleRep

  The 21st century is all about instant gratification. The debate could go on for days as to the drawbacks or benefits of that statement, but at the bare minimum it is a fact. Even prior to the upswing in the… Read More