Archive for July, 2015

• Learning about an Inbound Call Center

  • July 31st, 2015
  • Posted in Best In Class Inbound Call Center, Business Management, inbound & outbound customer service, inbound call centers, Modern Call Center
  • Tags: Call Center, inbound call center

  Have you ever considered an inbound call center for your business? Have you ever stopped to consider the benefits that hiring an inbound call center could bring to your business? If you have noticed that your business is using a… Read More

• Client Retention and Virtual Receptionists

  • July 24th, 2015
  • Posted in Business Management, customer support, Virtual Call Center
  • Tags: client retention, virtual receptionists

  Customer retention is one of the main components of running a successful business. If your customers keep returning for your goods or services, you know you are offering a good product and customer service. Without customer retention, your business will… Read More

• Alarm Response: How to Implement

  • July 17th, 2015
  • Posted in Alarm monitoring
  • Tags: alarm response, business security

  If you walk into almost any business throughout Maryland, you are sure to see some type of security system installed. A business security system adds a level of protection to a business that allows owners to be notified if criminal… Read More