Archive for November, 2012

• The Advantages Of TeleRep Outsource Contact Center Operations

  • November 27th, 2012
  • Posted in Customer Feedback, Customer Relationship Management, customer support, inbound & outbound customer service, inbound call centers, Modern Call Center, Order Taking Service, Skilled Agents, telecommunication
  • Tags: customer satisfaction, customer services

  Does your business need help preserving its customer satisfaction? If yes, outsourcing contact center operations may be the perfect solution. An outsourced contact center like TeleRep can help you alleviate your business costs and foster strong engagement to not only… Read More

• The Benefits of Contact Center Customer Care Services

  • November 22nd, 2012
  • Posted in Best In Class Inbound Call Center, Business Management, Customer Feedback, Customer Relationship Management, customer support, inbound & outbound customer service, inbound call centers, Modern Call Center, Network Marketing and Sales, Order Taking Service, outbound customer service, Skilled Agents, telecommunication, Virtual Call Center
  • Tags: Call Center, customer relationship management, telecommunication

  Contact centers are in-demand this holiday season. Businesses nationwide want to focus more on efficient customer care while providing their companies with cost savings. In the call center industry, renewed business process outsourcing and more usage of innovative IT technologies… Read More

• How To Use A Contact Center For Cross Selling And Up Selling

  • November 17th, 2012
  • Posted in Best In Class Inbound Call Center, Customer Feedback, Customer Relationship Management, customer support, Order Taking Service, outbound customer service, Skilled Agents, telecommunication

  When you hire a benchmarking contact center, its call agents jobs are to help you effectively cross-sell and up-sell your products. This can only be accomplished successfully when returns on every customer interaction is maximized and strong customer relationships are… Read More

• Holiday Shopping: The Benefits Of Call Centers For E-Retailers

  • November 9th, 2012
  • Posted in Best In Class Inbound Call Center, Business Management, Customer Feedback, Customer Relationship Management, customer support, inbound & outbound customer service, inbound call centers, Order Taking Service, outbound customer service, Skilled Agents, telecommunication, Virtual Call Center
  • Tags: Call Center, Customer Care Services

  It’s the holiday season, one of the busiest retail seasons of the year. To make the most profit for your business during this time of year, you need to have excellent customer service. The better customer service you provide, the… Read More

• How to Measure Call Center Quality

  • November 4th, 2012
  • Posted in Customer Feedback, Customer Relationship Management, customer support, inbound call centers, Modern Call Center, Skilled Agents, telecommunication, Virtual Call Center
  • Tags: customer service, skilled call agents

  First impressions are everything. Your outsource call center can guarantee a good first impression and more. It’s all about quality control. A customer service call center is the first touch point for customers. Skilled call agents are vital to your business’ managing… Read More