Posts Tagged ‘Businesses’
Tuesday, November 15th, 2011
Do you know the success rate of Cold calling? If not, we are here to help you get informed! Read below!
What is Cold Calling?
Cold Calling is outbound telemarketing used to prospect customers. Businesses call potential customers on the phone to promote their businesses and services. The goal of the phone call is to acquire sales and appointments. Cold calling can work for some companies and be horrible for other companies. To know if cold calling is a good tactic for your company, you must measure your company’s progress during the campaign.
Statistics
June 2010, the Direct Marketing Association released its ‘2010 Response Rate Trend Report.’ The report said that cold-calling customers yielded the highest response rate. This 6.16 percent response rate for cold calling is greater than direct response tools. Examples of direct response vehicles are direct mail, email, paid search and Internet displays.
The Success Rate
You can measure the cold calling success rate by keeping track of how many calls the sale team makes. Once you collect this data, you can compare it to how many sales you acquire over any given time. Here is an example of a calculation:
A sale agent makes 80 calls a day, five days a week. The sale agent sells products to 24 customers. The success rate equals 6 percent. Your equation for this example is 24 customers divided by 400 calls a week, equals a 6 percent success rate for cold calls.
To learn about telemarketing lists and how to build a successful cold calling campaign, read this article from SmallBusiness.Chron.com.
Telerep is a Maryland company specializing in customized call center services.
For professional services and questions, contact TeleRep by calling 800-638-2000 or click here today!
Check us out on Facebook and Twitter as well!
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Tuesday, August 16th, 2011
Are you looking for a cost-effective way to boost business? Well, look no further. Employing a custom call center can give your small business or large business the added customer service you would otherwise be lacking.
This article from EzineArticles.com explains several of the benefits of outsourcing to a customized call center, like TeleRep.
Apart from the fact that hiring a professional call center is cheaper than hiring a single, in-house employee dedicated to the same task, one of the most important advantages to employing a call center is that they operate 24 hours a day, seven days a week, 365 days a year. This means your business will be reachable after hours, which is especially beneficial to companies working across time zones and in different countries. By utilizing a custom call center, you gain a round the clock workforce at a fraction of the price.
And do not for one second think that call centers are only for big businesses. Today, the use of a call center is well within the budget of even the smallest business operating from home.
But remember, a call center operator, though not directly employed by you, is a representative of your company. So it is important to hire a well-qualified, established call center with a reputation for reliable, professional work.
If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
Check us out on Facebook and Twitter as well!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
We invest in technology, which is constantly updated, so our employees perform at the highest level possible. Every phone call made to our call center is recorded for our client – a valuable training and information tool.
Our onsite generator and backup batteries are the perfect safeguards against power outages – if the power supply is interrupted our hospital-grade switch over mechanism ensures we never miss a beat – or a phone call.
The atmosphere at TeleRep is professional yet warm, and because we treat our employees like family, our turnover rate is low – several of our operators have been with us for more than 25 years.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.
Tags: 24 hours a day, 365 days a year, 7 days a week, after hours, Answering Service, big businesses, boost business, Business, Businesses, Call Center, call center operator, Call Center Solutions, Choosing the Best Call Center for Your Business, company, cost-effective, custom, Custom Call Center, customer service, Customized Call Center, Customized Call Center Solutions, dispatch calls, emergency services, employing a call center, established call center, Experience, fraction of the price, Glen Burnie, hiring a professional call center, large business, Maryland, Professional, Professional call center, professional work, Quality, reachable after hours, reliable, representative of your company, reputation, Round the clock, round the clock workforce, seven days a week, Small Business, telephone representatives, TeleRep, utilizing a custom call center, well-qualified, workforce
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Wednesday, August 10th, 2011
Call centers are an important part of the business production model. According to this article on “Ezinearticles,” there are a few functions of the modern business call center. Call center stand as the driving force of not only sales, but also customer service and support. Voice technology solutions must be adaptive to multiple locations and integrate assets to maximize response time and representative availability.
By leveraging unified communications and remote access options your business can facilitate a successful call center. When you are operating call centers with multiple sites remote access and network unification is imperative. The article states, “Whether it is Instant Messaging, email, or web collaboration, options must be on-screen and ready. This allows a matrix of collective intelligence to be created, turning customer service issues into a wins every time. The client may benefit from a web collaboration session taking a few minutes to address an issue, but only if it is ready now, not later. If the answer is immediate, the client is benefited without excess business process overhead, resulting in higher sales conversion, client relationships, and reduced costs.”
Take for example, when a client calls and the responder has all of their detailed information in front of them. This helps keep the call informative and speedy, which helps both the responder and the client.
For any information on your business call center contact Tele Rep at 1-800-638-2000 or by clicking here today.
Tags: Business, Businesses, Call Center, Call Center Solutions, Centers, Competition, Customer, customer service, customer service calls, Customer-focused, Customers, Customized Call Center, customized call center services, Customized Call Center Solutions, dispatch calls, Glen Burnie, Handling Your Calls, Highly Trained, Internet, Maryland, Save Money, Small Business, Small Bussinesses, Solutions, Sucessful Business, telemarketing, telephone representatives, TeleRep, TeleRep experience
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Thursday, August 4th, 2011
Market research generally consists of two types – business-to-business and consumer research – but has one purpose, to verify the approval of a particular product or service among different demographics. This type of information is invaluable. It helps businesses make numerous decisions from advertising and marketing to pricing, branding, and product strategy. But how do businesses gather market research?
One way, as this article from EzineMark.com describes, is to us an outbound call center.
In a process of gathering, analyzing, and recording information, these call centers allow companies to learn about past, current and potential customers, their likes, dislikes, needs, and preferences. The important items of investigation are customers, market and competitors.
Market research is an essential part of any business strategy. The information gathered during this process is what companies base many of their decisions off of. Without this information, it is hard for companies to grow.
With recent advances in call center technology, integrated tele-service campaigns are becoming some of the important business strategy adopted by call centers. Market surveys assume great significance and are skillfully undertaken by outbound call centers.
Market research will looks for ways to improve your product, service, and company.
If you think your business could benefit from market research or if you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
Check us out on Facebook and Twitter as well!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
We invest in technology, which is constantly updated, so our employees perform at the highest level possible. Every phone call made to our call center is recorded for our client – a valuable training and information tool.
Our onsite generator and backup batteries are the perfect safeguards against power outages – if the power supply is interrupted our hospital-grade switch over mechanism ensures we never miss a beat – or a phone call.
The atmosphere at TeleRep is professional yet warm, and because we treat our employees like family, our turnover rate is low – several of our operators have been with us for more than 25 years.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.
Tags: advances in call center technology, advertising, analyzing, Answering Service, benefit from market research, branding, Business, business strategy, business-to-business, Businesses, Call Center, Call Center Solutions, call center technology, call centers, campaigns, competitors, consumer, consumer research, Customers, Customized Call Center, Customized Call Center Solutions, demographics, dispatch calls, emergency services, Experience, Extensive Training, gather market research, gathering, Glen Burnie, how do businesses gather market research, improve your product, information, information tool., insight, integrated tele-service campaigns, invaluable, investigation, Market, Market Research, Market surveys, Marketing, Maryland, Operators, outbound call center, potential customers, pricing, product, product strategy, recording information, research, Service, service information, Solutions, strategy, technology, tele-service campaigns, TeleRep, Training, Using a Call Center for Market Research, valuable insight, valuable training
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Wednesday, July 27th, 2011
With the faces of businesses constantly changing and more and more companies heading to the Internet – offering online ordering, customer service and other products over the Internet and over the phone – it is becoming increasingly important to utilize a dedicated call center. But seeing as this would be an expensive in-house addition to your current business plan, it only makes sense to outsource these services to a virtual call center.
Utilizing an in-house call center requires state-of-the-art telecom equipment, trained personnel, office space and a stream of business substantial enough to make those and other expenses worth the cost. A professional call center can offer you the same quality and efficiency as an in-house call center but for a fraction of the cost.
This article from EzineMark.com explains how hiring a professional call center will boost your business’ productivity while not putting a large burden on your budget.
These professional call centers have trained technicians who can handle any type of phone call – from emergency services to dispatch calls to order taking. This means that offering your customers the best possible service doesn’t have to mean hiring, training and maintaining a staff of your own telephone experts. And in many cases, these call centers are open 24 hours a day, seven days a week, 365 days a year – meaning that even when your office is closed, your phone lines will be open.
If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
Check us out on Facebook and Twitter as well!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
We invest in technology, which is constantly updated, so our employees perform at the highest level possible. Every phone call made to our call center is recorded for our client – a valuable training and information tool.
Our onsite generator and backup batteries are the perfect safeguards against power outages – if the power supply is interrupted our hospital-grade switch over mechanism ensures we never miss a beat – or a phone call.
The atmosphere at TeleRep is professional yet warm, and because we treat our employees like family, our turnover rate is low – several of our operators have been with us for more than 25 years.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.
Tags: 365 days a year, best possible service, boost your business’ productivity, Budget, Business plan, Businesses, Call Center, Call Center Solutions, Cost, customer service, Customers, Customized Call Center, Customized Call Center Solutions, Dedicated Call Center, dispatch calls, Efficiency, emergency services, Experience, Experts, Extensive Training, For a fraction of the cost, Fraction of the cost, Glen Burnie, Hiring, hiring a professional call center, In-House, In-house call center, Internet, Maintaining a staff, Maryland, Office space, Online, Online Ordering, Open 24 hours a day, Operators, Order Taking, Ordering, Outsource, Over the Internet, Over the Phone, Phone, productivity, Professional call center, professional call centers, Quality, Service, seven days a week, Staff, Stream of business, Telecom, Telecom equipment, telephone experts, telephone representatives, TeleRep, Trained personnel, trained technicians, Training, Using a Virtual Call Center, Valuable, Virtual Call Center
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Wednesday, July 20th, 2011
The telephone changed the world forever, making products and services available by simply dialing a number. Then came the Internet, which made the process even easier. And with these two technologies making ordering so easy, businesses quickly became unable to deal with this increased demand in-house. Thus came the need for an entire new industry – custom call centers equipped to take orders.
This article from EzineMark.com explains this industry.
With ordering now so easy, it is difficult for businesses to deal with the constant flood of calls and online orders. For this reason, many companies have begun outsourcing their order-taking needs, often for less than employing a full-time, dedicated employee.
By hiring an order-taking answering service a business will not only save money, but they will also not experience any opportunity being lost just because of some failure to address an incoming call promptly. Every call can be crucial and failing to properly handle a specific order can result in lost revenue. Conversely, handling a call in a timely and efficient manner can actually help increase sales.
Most call center operators run 24 hours, seven days a week and this will be advantageous to your business given that your customers can make orders beyond office hours. And the more you make yourself available to your customers, the greater potential for sales.
So how do you go about hiring an order-taking call center? By making a call, of course.
If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
Check us out on Facebook and Twitter as well!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.
Tags: 24 hours, 24 hours a day, 365 days a year, 7 days a week, Advantageous, answer a phone, Answering Service, Businesses, Call, Call Center, Call Center Solutions, Calls, constant flood of calls, custom call centers, custom call centers equipped to take orders, Customized Call Center Solutions, Dedicated, Dialing, dispatch calls, emergency services, Equipped to Take Orders, Experts, experts at answering questions, Extensive Experience, Extensive Training, finding solutions, Glen Burnie, Incoming call, Increase sales, Internet, Lost revenue, making a call, Maryland, Maryland-based Company, Online orders, Order, Order Taking, Order-taking needs, Ordering, Orders, Outsourcing, Phone Call, Process, Products, Quality, Quality Service, Save Money, Services, seven days a week, Solutions, Take orders, Technologies, Telephone, telephone representatives, TeleRep, unable to deal with this increased demand, valuable insight
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Thursday, July 7th, 2011
Call centers are pivotal to any successful business looking to gain a competitive edge over the competition. These customer-focused centers, which often cost less to employ than a full-time employee, take pressure off companies, allowing them to focus on their core business aspects.
This article from EzineArticle.com goes into greater detail.
Companies can be broken down into two sectors: core operations and non-core operations. Core business operations include decision-making, management issues, etc. The non-core operations include customer service, telemarketing, sales, advertisement, calling to schedule appointments, email replies, etc.
In order to save time, energy and money, many companies outsource these non-core operations to call centers, which operate one of two ways: Inbound services and outbound services. Inbound call services handle incoming calls from customers, while outbound services make phone calls to customers for sales and marketing purposes.
Employing a call center can quickly streamline efficiency through timely and quality work. Furthermore, these call centers are mutually beneficial for companies and customers, alike. Businesses are allowed to focus on their work while customers receive the extra attention they deserve.
Other benefits include:
• Firms engaged in offering voice based BPO services are capable reducing the operational costs of an overseas business organization to a great extent. Certain expenditures like taxes, overhead, labor, maintenance would automatically come down if a company adopts outsourcing in its first place.
• Most service vendors are capable of delivering customer care services round the clock ensuring continuous service for the customers. In this respect, the customer care agents of any firm are well trained so as to communicate with the customers in a friendly manner. It is with the help of call center services that the customers are able to resolve their issues at any point of time they want. This 24/7 customer service concept do make a customer feel happy and satisfied, thereby bringing better prospects for their respective client.
• With the timely support of contact center professionals available these days, the overseas businesses do not have to worry about the issue of rising cost. They don’t even have to set up a separate facility for delivering customer services. The voice based service vendors are well equipped with necessary skills and expertise to carry out these jobs. Apart from this, the outsourcing vendors are also capable of carrying forward hiring, staffing and training at a lower cost.
• Call center managers appoint the best customer service representatives. The representatives have to undergo a comprehensive training program that offers them the required knowledge on various communication techniques. After undergoing rigorous training, the agents are finally placed on the floor to either receive or to make a call. A supervisor is also appointed for monitoring the day to day activities.
If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
Check us out on Facebook and Twitter as well!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
We invest in technology, which is constantly updated, so our employees perform at the highest level possible. Every phone call made to our call center is recorded for our client – a valuable training and information tool.
Our onsite generator and backup batteries are the perfect safeguards against power outages – if the power supply is interrupted our hospital-grade switch over mechanism ensures we never miss a beat – or a phone call.
The atmosphere at TeleRep is professional yet warm, and because we treat our employees like family, our turnover rate is low – several of our operators have been with us for more than 25 years.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.
Tags: advertisement, Appointments, Benefits, Benefits of using a Call Center, Business, business operations, Businesses, Call Center, Call center managers, Call Center Solutions, Centers, Communicate, Companies, Competetive Edge, Competition, comprehensive training program, Continuos Service, Core business operations, core operations, Cost, Cost less, Customer Care Agents, Customer Care Services, customer service, customer service representatives, Customer-focused, Customers, Customized Call Center, Customized Call Center Solutions, decision-making, dispatch calls, Efficiency, Email Replies, emergency services, Extra Attention, Focus, Friendly, Gain a competetive edge, Inbound, incoming calls from customers, management issues, Marketing, Maryland, Maryland-based, Mutually Beneficial, non-core operations, Operational Costs, Outbound, Outsource, Overheads, Phone Call, Professional, Quality Service, Round the clock, sales, Save Energy, Save Money, Save time, Services, Solutions, Streamline Efficiency, Sucessful Business, Taxes, telemarketing, TeleRep, Timely Support, Well trained, Work
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